From OZCHI

PAUL DOURISH

Paul is professor at the University of California, Irvine where he teaches in the Informatics department and the interdisciplinary graduate program in Arts Computation engineering. He is a member of the Laboratory for Ubiquitous Computing and Interaction (LUCI), and has courtesy appointments in Computer Science and Anthropology. From 2004-2006, he was Associate Director at the California Institute for Telecommunications and Information Technology. Paul received a BSc in AI and computer science from Edinburgh and a PhD in Computer Science from University College London. Before returning to academia, he spent ten years in industrial research at Rank Xerox Cambridge EuroPARC, Apple Computer, and at Xerox's Palo Alto Research Centre. His research lies broadly at the intersection of computer science and social science, with a particular focus on computer-supported collaboration and ubiquitous computing. Currently, his main topics include mobile computing in urban contexts; privacy and identity in interactive systems; and cultural accounts of space and place in ubiquitous computing. Paul's influential book "Where the Action Is: The Foundations of Embodied Interaction" (2001), explores the relationship between phenomenological social science and interaction design.

Postcolonial Computing: Reframing the Cultural Dimensions of HCI Design
Wednesday morning
French sociologist Pierre Bourdieu used the term "habitus" to refer to the sedimented patterns of thought and dispositions that we acquire through participation in sociocultural settings. Linking habitat with habitus is particularly appropriate now, as recent years have seen increasing attention paid the broadening contexts of information technology use from office and work settings to public and domestic space, and more broadly, out into the natural world of our everyday (and not-so-everyday) experience. These sorts of spreads of technology and technological practice have necessitated the development of new modes of analysis and design, often drawing on different disciplines.

In this vein, HCI is beginning to turn its attention to how technologies move between different cultural settings, but this research often raises more questions that it answers. Just what do we mean by culture? What does it mean for technologies to be "portable" across places and settings - or for methods? In this talk, I will draw lessons from postcolonial studies to sketch some alternative frameworks for understanding the changing relationship between HCI design practice and the breadth of habitat and habitus with which it engages.

GARY MARSDEN

Gary is professor in Computer Science at the University of Cape Town, South Africa where over the past 9 years he has established a team of researchers from several African countries and diverse collaborations, from local NGOs to major global companies. His invitation to HCI2020 marks him amongst the 25 most influential people in HCI internationally. Gary has been a plenary speaker at CHI, The Royal Society and the British Computer Society. His contribution to the active participation of locally-situated designers in ITC's 'emerging markets' and to addressing issues related to accessing information and services for health, education, democracy and cultural and social history preservation were recognised in 2007 by award of the SIGCHI medal for "Social Impact". Gary is an editor of the ACM's magazine "Under-development" column and, as a program chair for DIS'08, he initiated bringing that prestigious conference to a developing country for the first time. Gary received First class BSc and his PhD from Stirling University, he has lectured at Middlesex University, London and recently had a sabbatical at Microsoft labs, Cambridge which led to a shared patent. Gary's research topics include appropriate technologies and HCI methods for developing countries and mobile HCI. In his book with Matt Jones "Mobile Interaction Design" (2006) he accounts for multi-cultural aspects of ubiquitous system design.

HCI at the Sharp End
Thursday morning
There has much investment over the past decade in interventions in the developing world, driven by NGO and UN agendas and companies interested in emerging markets. This talk examines several case studies of doomed technology to explore why existing HCI techniques may not be appropriate in this context.This talk examines several case studies of doomed technology interventions in the developing world; exploring why existing HCI techniques may not be appropriate in this context. Picking through the aftermath of these case studies we start to see that there is hope for the future of HCI in reaching people who have, as yet, no experience of computer technology. We will explore ideas of creating technology that empowers users to a much greater degree and new ways of assessing the impact of that technology. Finally, we show that by surrendering our ideas of what technology can be useful for and testing our design processes in the extreme environment of the developing world, we are able to gain insight and design solutions applicable in more technologically mature environments.

FIONA INGHAM

Fiona is the Experience Innovation Manager at Sensis. She's obsessed with designing for the future, now. Over the last few years she's developed an innovation approach that focuses on people's unmet and unknown needs to provide a basis for sustainable revenue sources. The insights gleaned from this approach help shape product design across Yellow, White Pages and other Sensis properties and pave the way for business models of the future. After a short stint as a Fashion Designer, Fiona became involved in interaction design in 1989. Since that time she has been responsible for the successful design of user interfaces on numerous projects for some of Australia's leading organisations in both the private and public sectors. Fiona has completed a Masters of Entrepreneurship and Innovation and a Masters of Strategic Foresight at Swinburne University. She has also earned a Graduate Diploma in Business Management and a Diploma of Fashion at the Royal Melbourne Institute of Technology. When not working or studying she likes to travel with a banana lounge.

Adventures in Business
Friday morning
Many commercial organisations have incorporated user-centred design and desirable products and services to their customers. While traditional business and UCD approaches work well for improving existing products, creating and designing future experiences is trickier and many businesses find it difficult, confusing, and overwhelming.

Taking a jump into the unknown to design a product, service or business model for the future is an exhilarating ride. The key challenge is remaining exploratory while still producing a pragmatic outcome.

The journey from user-centred design to customer-centred business continues to evolve. Applying investigative design thinking to business problems is an approach that has already proved to deliver valuable outcomes for commercial business problems.

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PANELS

Understanding Future Mobile Landscapes

Wednesday afternoon

Introduction: Rod Farmer
Chair: John Murphy

Panelists:
Doug Maloney (3 Mobile)
Oliver Weidlich (Ideal Interfaces)
Gary Marsden (University of Cape Town, South Africa)

This industry panel will examine trends in designing mobile experiences and debate issues in reconciling strategies to understand user contexts with the speed of industry development cycles. It will explore four themes. 1) Content is the interface of the future: Icons are dead and stripping away traditional interface elements can put media (photos, music, video) at the heart of the user experience; 2) Mobile technology trends and innovation: the tidal wave of innovative content and services waiting to be unleashed begs considering the role of emerging technologies in delivering great user experiences and shaping the business environment; 3) Appreciating users as uniquely complex and contradictory: Customers cannot be defined merely and designing experiences that recognise their individuality requires research tools and analysis techniques which allow us to live and breath the world as users see it; and, 4) Context is the next frontier for the mobile user experience: A key challenge for the design of new mobile interface experiences is the tension between the time required to produce rich and rigorous data and fast paced mobile design environments.

Indigenous Led Digital Enterprise

Thursday afternoon

Introduction: Toni Robertson, UTS
Chair: Peter Radoll, Jabal/ANU

Panelists:
Troy Mallie (Cultural Systems Solutions, Townsville)
Glenn McLaren (Environmental Systems Solutions, Melbourne, Victoria)
Vicus Steffensen (Traditional Knowledge Revival Pathways, Cape York)
Pasty Cameron (Telling Places in Country, Tasmania)
Yvonne Cadet-James (Gugu-Baden Cultural History, Townsville)

This panel offers OZCHI participants invaluable perspectives on technology design and use filtered through Indigenous expertise on Indigenous issues. Indigenous Australians have recognised and acted to exploit the contribution that accessible and usable digital technologies can make to a range of deeply significant projects within areas such as knowledge preservation, cultural presentation and land mapping among others. For the first time this panel brings to OZCHI the voices, experience and expertise of Indigenous Australians working with new and emerging technologies in their own enterprises; enterprises that all closely linked to Australia's natural heritage and environment. The panel chair and it five speakers each bring perspectives on technology design and use that are grounded in their day-to-day engagement with the constraints and opportunities these technologies offer our Indigenous people to set their own agendas within their own projects.

Sponsored by: Riawunna (UTAS) & nic bidwell (JCU)

Informatics Beyond The City

Friday afternoon

Introduction: Marcus Foth (QUT)
Chair: Michael Arnold (University of Melbourne)

Panelists:
Bharat Dave (University of Melbourne)
Ann Light (Sheffield Hallam University, UK)
Nancy Odendaal (University of KwaZulu-Natal, South Africa)
Monica Whitty (Nottingham Trent University, UK)

Urban informatics research and development is positioned at the intersection of people, place and technology with a focus on cities, locative media and mobile technology. In seeking interdisciplinarity an undifferentiated attention on the 'urban' may segregate rather than connect. This panel hopes to help critically analyse the specificities of particular cities across the world and their residents, and a city's contextual embeddedness with a view to establish a hightened awareness of the assumptions behind urban informatics. Urban residents need to be appreciated as differentiated individuals that are situated in a variety of time and place settings attached to a historical context of personal experiences. Social networks form between these residents and commuters and visitors that move in and out of cities. These connections nurture symbiotic relationships and exchanges between urban.

Following this panel, please join us for afternoon tea where Prof. Bharat Dave will launch the Handbook of Urban Informatics (IGI Global, 2009) edited by Marcus Foth.

Sponsored by: QUT Urban Informatics & Australian Research Council

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