User Requirements and Gathering

WEBSITE: http://sandrinebalbo.com/academic/ozchi2009-tutorial/

SYNOPSIS

This tutorial is designed for people with no or little experience in task analysis. Experience in user interaction design in general, and requirement gathering in particular, is preferable, but not necessary. Participants with prior knowledge in user interaction design will be able to apply readily what they learn in comparison to their own experience, which is always beneficial.

This tutorial’s objective is two-fold:

• To introduce novices/designers to requirement gathering methods for informing the design of user interaction.
• To provide instruction in the established practice of requirement gathering and hands on experience with task analysis.

DESCRIPTION

Participants of this full day tutorial will gain an overview of User Requirement Gathering techniques through the explanation of three of its most widespread approaches: ethnography, contextual design, and task analysis. We will cover briefly the first two approaches, and will describe in detail the task analysis approach to User Requirement Gathering. This description will be illustrated using various notations, including essential use cases, BPMN and DIANE+. Participants will acquire knowledge about the various roles task analysis plays in the development of information and communication technology, and will gain practical experience through various design exercises building their own models.

CONTACT

Dr Sandrine Balbo
sandrine.balbo@deakin.edu.au