KEYNOTES
wednesday november 25

opening keynote: Spot Basement Theatre

Designing Innovation
Bill Moggridge, Co-founder of IDEO.com

The global economy affects design everywhere in the world, pushing companies in developed countries to transform themselves from implementation to innovation. Bill Moggridge describes the changes in design process at IDEO, as the firm has evolved over the past ten years from a product design consultancy to an innovation and design company, using design thinking to help clients navigate the speed, complexity, and opportunity areas of today's world. The nature of design practice is analysed, divided into four levels of contribution; general awareness, specialist skills, interdisciplinary design thinking and design research. Each of these levels is discussed and exemplified by case studies, such as the development of a new category of bicycles based on the Shimano Coasting Platform.

thursday november 26

industry keynote: ICT theatre 1

Stimulating Our Icon-omy: New Directions in Minimising and Visualising Information
Patrick Hofmann, User Experience Designer, Google

Why are icons so often misinterpreted? Is there something in their minimalism that makes their interpretation vary so widely? Is there something in us – our upbringing, our language, our culture, our education, our gender, our age, our faith – that makes us interpret icons so differently from our fellow humans? In this presentation, we will get very graphic (ha ha) with these questions. We will spend a fun-filled session scouring online, digital, and print interfaces for common icon disasters - those that confuse, confront, and downright offend. How can we avoid making the same mistakes? And why isn't more global insight-gathering happening to prepare us? Immerse yourself in the latest challenges to create single icons that work for the entire planet. Witness the surprising reactions of various cultures and age groups on these icons, and hear wacky new ideas moving forward.

friday november 27

closing keynote: ICT theatre 1

Choice Moments: How Ubiquitous Technology Can Dramatically Change People's Everyday Behaviour
Yvonne Rogers, Director, Pervasive Interaction Lab, Open University, UK

LONG PAPERS
wednesday november 22

DESIGN: Spot Basement Theatre

Designing Situations
Toni Robertson and Lian Loke

Beyond The User: Use And Non-Use in HCI
Christine Satchell and Paul Dourish

Performative Artefacts: Users “Speaking through” Artefacts in Collaborative Design
Mads Bødker

Patterns or Claims: Do they help in communicating design advice?
George Abraham and Michael Atwood

EXPERIENCE: Spot Theatre Level 1

Supporting the Supermarket Shopping Experience through a Context-Aware Shopping Trolley
Darren Black, Nils Jacob Clemmensen, Mikael B. Skov

Evolving Interactions: Agile design for networked media performance
Andrew Brown, Steve Dillon, Thorin Kerr, Andrew Sorensen

You can be too rich: Mediated communication in a virtual world
Greg Wadley, Martin R. Gibbs and Nicolas Ducheneaut

Brute Force Interactions: Leveraging Intense Physical Actions in Gaming
Florian 'Floyd' Mueller, Stefan Agamanolis, Frank Vetere and Martin R. Gibbs

COLLABORATE: Spot Basement Theatre

Understanding Distributed Collaboration in Emergency Animal Disease Response
Jane Li and Kenton O'Hara

Being Here: Designing for Distributed Hands-On Collaboration in Blended Interaction Spaces
Michael Broughton, Jeni Paay, Jesper Kjeldskov, Kenton O'Hara, Jane Li, Matthew Phillips and Markus Rittenbruch

Exploring the project transitions and everyday mobile practices of freelancers: analytic concepts from empirical studies of practice
Kirsten Sadler, Toni Robertson and Melanie Kan

Bridging the Information Gap: Collaborative Technology Design with Low-Income At-Risk Families to Engender Healthy Behaviors
Katie Siek, Jeffrey LaMarche, and Julie Maitland

STUDY: Spot Theatre Level 1

Multimedia for Primary School Children Learning Sign Language
Kirsten Ellis

Teaching Privacy with Ubicomp Scenarios in HCI Classes
Saila Ovaska and Kari-Jouko Räihä

Radio Dispatchers’ Interruption Recovery Strategies
Gabriela Mancero, WIlliam Wong and Martin Loomes

Young Australians’ Privacy, Security and Trust in Internet Banking
Supriya Singh and Clive Morley

LONG PAPERS
thursday november 26

PARTICIPATE: ICT theatre 1

Dissolving boundaries: social technologies and participation in design
Penny Hagen and Toni Robertson

Designing for Social Context of Mobility: Mobile Applications for Always-on Users
Nithya Sambasivan, Leena Ventä, Jani Mäntyjärvi, Minna Isomursu and Jonna Häkkilä

Dilemmas in Situating Participation in Rural Ways of Saying
Nicola Bidwell and Dianna Hardy

Designing spatial story-telling software
truna aka j.turner and David Browning

INTERACT: ICT theatre 2

Scroll, Tilt or Move It: Using Mobile Phones to Continuously Control Pointers on Large Public Displays
Sebastian Boring, Marko Jurmu and Andreas Butz

TableMouse: A Novel Multiuser Tabletop Pointing Device
Andrew Cunningham, Ben Close, Bruce H. Thomas and Peter Hutterer

Exploring New Window Manipulation Techniques
David Ahlström, Jürgen Großmann, Susanne Tak and Martin Hitz

Zoofing! Faster List Selections with Pressure-Zoom-Flick-Scrolling
Philip Quinn and Andy Cockburn

VISUALISE: ICT theatre 1

The Social Life of Visualization
Hugh Macdonald, Jeremy Yuille, Reuben Stanton and Stephen Viller

Using Emotion Eliciting Photographs to Inspire Awareness and Attitudinal Change – A User-Centered Case Study
Christian Jones and Claudia Baldwin

CO2nfession: Engaging with values through urban conversations
Tuck W. Leong and Martin Brynskov

SmartGardenWatering: Experiences of using a garden watering simulation
Jon Pearce, Wally Smith, Bjorn Nansen and John Murphy

EVALUATE: ICT theatre 2

Evaluating Reading and Analysis Tasks on Mobile Devices: A Case Study of Tilt and Flick Scrolling
Stephen Fitchett and Andy Cockburn

The Usability of Usability Guidelines - a Proposal for Meta-Guidelines
Stefan Cronholm

Window Watcher: A Visualisation Tool for Understanding Windowing Activities
Susanne Tak and Andy Cockburn

Metaphor or Diagram? Comparing Different Representations for Group Mirrors
Sara Streng, Karsten Stegmann, Heinrich Hussmann and Frank Fischer

SHORT PAPERS
friday november 27

LIFESTYLE: ICT theatre 1

Designing participation in agile ridesharing with mobile social software
Margot Brereton, Paul Roe, Marcus Foth, Jonathan M. Bunker, Laurie Buys

Using a Multi-touch Tabletop for Upper-Extremity Motor Rehabilitation
Michelle Annett, Fraser Anderson, Darrell Goertzen, Jonathan Halton, Quentin Ranson, Walter Bischof and Pierre Boulanger

Development of a software-based social tutor for children with autism spectrum disorders
Marissa Milne, David Powers and Richard Leibbrandt

SOFA: An Online Social Network for Engaging and Motivating Families to Adopt a Healthy Lifestyle
Nilufar Baghaei, Jill Freyne, Stephen Kimani, Greg Smith, Shlomo Berkovsky, Dipak Bhandari, Nathalie Colineau and Cecile Paris

Physical Activity Motivating Games: You Can PLAY, MATE!
Shlomo Berkovsky, Jill Freyne, Mac Coombe, Dipak Bhandari and Nilufar Baghaei

Technological Approaches to Promoting Physical Activity
Julie Maitland and Katie Siek

Utilising the Open Channel Created by Telecare: Acoustic Communication Analysis of Radio Sounds at Home
Hanif Baharin and Ralf Mühlberger

DESIGN: ICT theatre 2

Working towards an open source design approach for the development of collaborative design projects
Natalie Ebenreuter

'Coalesce’ - A Web-based Tool for Sensemaking
Brendan Ryder and Terry Anderson

Lenders, borrowers and fellows: Personal narrative and social entrepreneurship in online microfinance
Jolynna Sinanan

Truce in online games
Mitchell Harrop

User Interaction with Novel Web Search Interfaces
Hilal Al Maqbali, Falk Scholer, James A.Thom and Mingfang Wu

MUSTe Method for Quantifying Virtual Environment Training System Efficacy
Dawei Jia, Asim Bhatti and Saeid Nahavandi

Having fun at home: interleaving fieldwork and goal models
Sonja Pedell, Tim Miller, Frank Vetere, Leon Sterling, Steve Howard and Jeni Paay

PARTICIPATE: ICT theatre 3

Towards an Ethical Interaction Design: the issue of including stakeholders in law-enforcement software development
Patrick Watson, Margret Brennan, Matt Jones, James Walkerdine and Penny Duquenoy

The Emergence of the Indigenous Field of Practice: Factors affecting Australian Indigenous Household ICT Adoption
Peter Radoll

Navigating the Labyrinth: the technical trials and misadventures of bringing virtual worlds into a government secondary school
Stefan Schutt, John Martino and Dale Linegar

Collaborating with Users: Cultural and (I)literacy Challenges
Janni Nielsen and Mads Bødker

A Study of Email and SMS use in Rural Indonesia
Dean Hargreaves and Toni Robertson

Experimenting with the use of persona in a focus group discussion with older adults in Malaysia
Syariffanor Hisham

An examination of the knowledge barriers in participatory design and the prospects for embedded research
Miri Segalowitz and Margot Brereton

ARTEFACTS: ICT theatre 1

When Three Worlds Collide: A Model of the Tangible Interaction Process
Marc Hermann and Michael Weber

The Pile of Least Effort: Supporting Lived Document Management Practices
Paris Buttfield-Addison, Christopher Lueg and Jonathon Manning

Passengers in the Airport: Artefacts and Activities
Ben Kraal, Vesna Popovic and Philip Kirk

Exploring virtual representations of physical artefacts in a multi-touch clothing design collaboration system
Jason Yang, Andrew Dekker, Ralf Mühlberger and Stephen Viller

Doing things backwards: the OWL project
Danielle Wilde and Kristina Andersen

Visual Melodies Interactive Installation for Creating a Relaxing Environment in a Healthcare Setting
Amy Yi-Chun Chen, Bert Bongers and Rick Iedema

Open in art, nature and emergence
Jennifer Seevinck and Ernest Edmonds

LOCATIVE: ICT theatre 2

FrostWall: a Dual-Sided Situated Display for Informal Collaboration in the Corridor
Jesper Kjeldskov, Jeni Paay, Kenton O'Hara, Ross Smith and Bruce Thomas

Unleashing Creative Writers: Situated Engagement with Mobile Narratives
Kevin Wiesner, Marcus Foth and Mark Bilandzic

Disposable Maps: Ad hoc Location Sharing
Jan Seeburger and Ronald Schroeter

Discussions In Space
Ronald Schroeter and Marcus Foth

Edutainment in the Field using Mobile Location Based Services
Christian Jones and Matthew Willis

The Exploration of Non-Visual Interaction for Social Proximity Applications in a Taiwanese Night Market
Chao-Lung Lee, Yun-Maw Cheng, Da Lee Ming-Wei Lin, Li-Chieh Chen and Frode Eika Sandnes

OurPlace: The Convergence of Locative Media and Online Participatory Culture
Jillian Hamilton

INPUT: ICT theatre 3

Be Careful How You Point That Thing: Wiimote Aiming for Large Displays
Chris Pelling, Torben Sko and Henry Gardner

My Phone is my Keypad: Privacy-Enhanced PIN-Entry on Public Terminals
Alexander De Luca, Bernhard Frauendienst, Sebastian Boring and Heinrich Hussmann

Using brain imaging to explore interactivity and cognition in multimedia learning environments
Barney Dalgarno, Gregor Kennedy and Sue Bennett

Simple Classification of Walking Activities using commodity Smart Phones
Zachary Fitz-Walter and Dian Tjondronegoro

Investigating political and demographic factors in Crowd Based Interfaces
Tom Barker, Hank Haeusler, Frank Maguire and Jason McDermott

Urban Kinesic: a gestural interface for the expression of emotions through bodily movements
Yeup Hur and Frank Feltham

Enhancement of Human Computer Interaction with facial Electromyographic sensors
Guillaume Gibert, Martin Pruzinec, Tanja Schultz and Catherine Stevens

INDUSTRY CASE STUDIES
thursday november 26

BREAKING NEW GROUND: ICT theatre 3

Skitch: Breaking with Tradition
Cris Pearson and Keith Lang, Skitch

Designing for the unknown
Renato Feijo, The Hiser Group

The implications of Service Design to Mobile User Experience
Rod Farmer, Vodafone Australia

BEING ADAPTABLE: ICT theatre 3

Search is now normal behaviour: what do we do about that?
Caroline Jarrett, Effortmark

Taking a UCD approach to direct the consolidation of many websites into one
Ladan Wise, Department of Human Services, Victoria and Suze Ingram, Stamford Interactive

User-centred online service design for large-scale government projects
Faruk Avdi, NSW Department of Education and Training

PANELS
wednesday november 25

panel: spot basement theatre

Street Computing
chair: Stephen Viller

Panelists: Margot Brereton, Paul Dourish, Dan Hill, Bill Moggridge, Christine Satchell

The urban street is bathed in a sea of data, and augmented by numerous computational components: mobile phones, weather sensors, digital bus timetables, surveillance cameras and so on. The urban street is also densely populated, buzzing with life twenty-four hours a day, seven days a week. These traits afford many opportunities, but they also present many challenges: traffic jams, smog and pollution, stress placed on public services, and more. Computing technology, particularly the kind that can be placed in the hands of citizens, holds much promise in combating some of these challenges. Yet, computation is not merely a tool for overcoming challenges; rather, when embedded appropriately in our everyday lives, it becomes a tool of opportunity, for shaping how our cities evolve, for enabling us to interact with our city and its people in new ways, and for uncovering hidden, but useful relationships and correlations between elements of the city. This panel brings together an international array of speakers to help critically analyse the challenges and possibilities that emerge as urban data is made available to ordinary citizens on an unprecedented scale.

thursday november 26

panel: ICT theatre 1

Design and Design Process
chair: Greg Ralph

What is the balance between creating something in a stroke of genius, and following tried and proven methods and processes? In many industries there exists a tension between the designer who relies on their instinct and intuition to solve a problem and those who rely only on a predetermined sequence of steps to ensure that all necessary aspects have been explored. This panel will look at whether there is a difference between these two styles of design in user experience. For students of experience design, is it necessary to have that creative 'flair' to develop a good design? Or can students be taught to follow a known sequence of research, design and validation and be ensured of ending with a design that people want to use? Where should priorities be placed during training to ensure students of design graduate with the required skills to be able to develop meaningful designs? Should students be assessed on the final product they submit, or on the process they followed to get there? In many other industries, the same tension exists. Can you be good architect if you have a grand vision but no understanding of building materials or traffic flows? Can you be a good photographer by understanding and controlling light, film type and aperture but possesing little visual flair? By bringing together practitioners from multiple industries, this panel will explore the tension between these two design approaches within these industries as well as how other industries manage these differences. User experience designers will be able to hear how others before them have handled these questions, and what areas of study served them best once they entered the workforce.